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Administering Cisco Contact Center Enterprise

The Administering Cisco Contact Center Enterprise (CCEA) course teaches you the contextual information around call flow between components in the Cisco® Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment.

Delivery Format

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

5 courses found

    • Delivery Format: Virtual Learning
    • Date 18-21 May, 2025
    • Location: Virtual
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    • Delivery Format: Public Classroom
    • Date 06-09 July, 2025
    • Location: Riyadh
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    • Delivery Format: Virtual Learning
    • Date 17-20 August, 2025
    • Location: Virtual
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    • Delivery Format: Public Classroom
    • Date 05-08 October, 2025
    • Location: Riyadh
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    • Delivery Format: Virtual Learning
    • Date 21-24 December, 2025
    • Location: Virtual
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